Privacy Policy

Holding Hope Collective ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us about services.

Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, date of birth, insurance details, and any information you share in a consultation request or message. We may also collect limited technical information automatically, such as IP address, browser type, and pages visited.

How We Use Your Information

• To respond to consultation requests and verify insurance coverage.
• To coordinate clinical care with your treatment team, with your authorization.
• To communicate appointment information, billing, and updates.
• To maintain and improve our website and services.
• To comply with legal, regulatory, and professional obligations.

Protected Health Information (HIPAA)

Information you share in the course of clinical care is Protected Health Information (PHI) and is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable California law. We maintain a separate Notice of Privacy Practices that describes how PHI is used and disclosed. A copy is provided at intake and available upon request.

How We Share Information

We do not sell your personal information. We share information only as needed to provide care, with vendors who support our operations under confidentiality agreements (e.g., secure telehealth, EHR, billing), or when required by law.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted, HIPAA-compliant tools for clinical communication and records. No method of transmission over the internet is 100% secure; please do not send sensitive clinical details through unencrypted email or the website contact form.

Your Rights

You may request to access, correct, or delete personal information we hold about you, subject to legal and clinical record retention requirements. California residents have additional rights under the CCPA/CPRA. To make a request, email info@holdinghopecollective.com.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children online without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision.

Contact Us

Questions about this Privacy Policy? Email info@holdinghopecollective.com.